Our mission is to provide you with the peace of mind that comes with knowing your investment is in the right hands. Our position is to always remain mindful of our client’s bottom line and never be wasteful. We manage our properties with pride, passion, efficiency, skill, integrity, professionalism and fortitude. Below are questions that we are often asked. Should you have additional questions, please contact us at (910) 691-3151.

Q. If you manage my property, will I lose control?

A. No, we listen to your instructions at all times. We will keep you updated on all aspects of your investment and respond to your guidelines.

Q. How soon can you start managing my property

A. We can start the management process immediately. Contact Century 21 today so we can find out more about you and your property and see if we would be a good match for your wants and expectations regarding management services. We can do all of the paperwork needed and begin the process very quickly.

Q. How do you know how much my property will rent for?

A. At Century 21 we have the tools to do a market comparison. We use our resources to compare actual rental rates for properties similar to your investment and located in the same area. We collect data to formulate a rental rate that will attract quality tenants.

Q: What do you do to get the property leased?

A. The Multiple Listing Service (MLS) is the most effective marketing tool by far. When a home goes into the MLS – it is shared on over 1,000 websites making your property visible to the world. Your property data is also entered available to REALTORS®. We pay a $200 leasing fee to the agent who brings us a qualified tenant, whether the agent is from our office or from another company.

​Our goal at Century 21 is to fill a vacancy as fast as possible. We advertise your property to the largest available rental markets. Using methods like rental lists and high trafficking websites, as well as and use tradition yard signs to captive those who pass by.

Q: Do you screen prospective tenants?

A. Yes, we take great care in thoroughly screening all potential renters. Applicants must pass all application criteria in order to be considered as a resident for your property. Extensive background checks, credit checks, employment verification and more are done to make sure only the best quality tenants are being selected.

Q: What happens if someone were to break in my property?

A. A well maintained property will help increase the value of your property. You will be notified if any maintenance problems come up and at your request we will begin repairs. Century 21 has a list of professional vendors and contractors that will help settle the problem right away. Only the best quality work for the best price will be provided. The tenants will be shown what needs to be repaired, and we will  continue with the work once approved by you.

Q: What happens if a tenant does not pay or is late?

A. We are strict enforcers of our lease agreements. If a tenant pays rent late they will be charged a late fee and must quickly make payment arrangements after the late notice has been sent. If the tenant continues to neglect their rent payment then we will proceed to the eviction process, so you don’t have to.

Q: What measures do you take to ensure my property is being taken care of?

A. We are strict enforcers of our lease agreements. If a tenant pays rent late they will be charged a late fee and must quickly make payment arrangements after the late notice has been sent. If the tenant continues to neglect their rent payment then we will proceed to the eviction process, so you don’t have to. At the owner request we can do a drive by of your property as often as your would like. Generally speaking we do a move-in and move-out inspection to make sure the property has been properly maintained and no changes have occurred.