Q. HOW CAN I FIND YOUR RENTAL PROPERTIES?
A. Head over to our rental properties page. These are the properties currently on the market. Our site is updated frequently and includes images and details of the property. If you don’t see a property that meets your needs, don’t hesitate to give us a call at (910) 691-3151 to let us know what you’re looking for. Once you see a property that interests you, contact Century 21 Sterling Property Management to schedule an appointment and get a tour of the home.

Q. WHAT ARE THE APPLICATION CRITERIA FOR TENANTS?
A. All potential tenants will be asked to fill out a thorough application. Century 21 Property Management does not accept comprehensive reusable tenant screening reports.

Q. HOW LONG DOES IT TAKE TO HAVE MY RENTAL APPLICATION PROCESSED?
A. Generally, we are able to process rental applications within one to two business days. The time can vary depending on how fast we receive responses from their previous landlords, references, etc.

Q: WHEN IS RENT DUE?
A. Rent must be paid on the first of each month.

Q: HOW DO I GET A MAINTENANCE ISSUE TAKEN CARE OF?
A. In order to receive fast service, please file your maintenance request using our online Maintenance Request Form. You can find the form here. Please read the instructions at the beginning of the page to determine whether your request is considered an emergency or a normal maintenance request. If your request is an emergency please call us immediately at (910) 691-3151.

Q: WHAT IS CONSIDERED AN EMERGENCY?
A. Great question! Anything concerning the property under lease that is threatening to life, health, or the property is an emergency. If there is a fire or life-threatening situation please call 911. Additional situations that would qualify as an emergency would be a flood, sewage back-up, gas odors (make sure to call the gas company first), broken water pipes, or a tree falling on the house. Emergencies include; active water flooding, fire, or anything that you believe may be dangerous to your health that cannot wait until the next business day  We provide 24-hour service in case of emergencies. If you have an EMERGENCY please give us a call at (910) 691-3151.

Q: DO I NEED RENTER’S INSURANCE?
A. Although renter’s insurance is not mandatory, we highly recommend it. This will help protect your personal property. Contact us for more information at (910) 691-3151.

Q: HOW DO I NOTIFY YOU THAT I WILL BE MOVING OUT?
A. Written notice of intent to move out must be given at least 30 days prior to the end of your term of lease. Please contact us at david@pinehursthomes.com or give us a call at (910) 691-3151 to notify us of your intent to vacate.

Q: CAN MY SECURITY DEPOSIT BE USED TO PAY MY LAST MONTH’S RENT?
No.  The security deposit is reserved to pay for any needed cleaning or damage to the property.  It cannot be disbursed before a tenant vacates the property.  If your last month’s rent is not paid, late fees will accrue according to your lease agreement.

Q: HOW CAN I RENEW MY LEASE?
A. As long as your landlord is offering a lease renewal, Century 21 Property Management will contact you 30-60 days prior to your lease termination to notify you of the new lease terms. You may also contact us to begin the renewal process. If you would like more information please don’t hesitate to send us an email.

Q: HOW CAN I GET MY SECURITY DEPOSIT BACK IN FULL?
A. It is Century 21 Property Management’s objective to help you obtain your full security deposit once you have vacated the property.  To receive your full security deposit back,  the property must be left in the same or better condition than it was at the time of your move-in (less normal wear-and-tear).